FAQ
Questions and answers
Here you’ll find answers to the questions we’re asked most often.
Is Felix a real person?
No. Felix is an artificial intelligence (AI) – a computer program that can talk and listen. Felix says this openly at the start of every call. Behind Felix is a team in Düsseldorf that you can reach at any time.
Which number will call me?
Felix always calls from the same Düsseldorf number: [number to follow]. It’s best to save the number as “Felix” in your phone. Then you’ll know straight away who’s calling.
What happens if I don’t answer?
That’s no problem. Felix tries again after about 30 minutes. If you don’t answer then either, Felix will call at the next planned time.
Can a relative book Felix for me?
Yes, of course. Many sons and daughters book Felix for their parents. The only important thing is that the person being called agrees. Felix checks again on the first call.
Is anyone listening? Are the calls recorded?
No person listens in live. So that Felix can understand you, the conversation is processed automatically during the call. Only a short written summary is stored – no audio recording. You can ask us to delete your data at any time.
What happens in an emergency?
Felix is not an emergency service. In an emergency, please call 112 straight away. If Felix notices during a call that you’re feeling very unwell, Felix will advise you to call 112 or your home-care service.
Does Felix work with my landline?
Yes. Felix calls like anyone else – on your landline or your mobile. You don’t need the internet, an app or a smartphone.
How much does Felix cost?
Felix costs €10 a month, including all calls. The first month is free. You have no phone costs.
What does my home-care service find out?
Only what you agree to. Felix asks before passing anything on. For example: “Mrs Müller would like the carers to come earlier in the morning.”
How do I cancel?
It’s easy: by email, by phone or through our contact form. Your cancellation takes effect at the end of the current month. If you cancel in the first month, you pay nothing at all.
Can I change the time or how often Felix calls?
Yes, at any time. Write to us or give us a call. You can also tell Felix during a call that another time would suit you better.
Can I pause the calls?
Yes, for example if you’re going away or are in hospital. Just tell us for how long.
Does Felix speak other languages?
At the moment, Felix speaks German. More languages are planned. Feel free to ask us if you need a particular language.
My hearing isn’t what it used to be. Is that a problem?
Felix speaks slowly and clearly. If you didn’t catch something, just say “Sorry?” – Felix is happy to repeat it. You can also ask Felix to speak more slowly.
Does Felix replace contact with people?
No, and that’s not the idea. Felix is an addition – for the time between visits from your carers, family and friends.
Where is my data stored?
On servers in the European Union. We don’t sell data and we don’t use it for advertising. You can read more in our privacy policy.
Didn’t find your question?
Write to us or give us a call. We’re happy to help.